Delivery and Returns

Delivery

Denka U.K. Ltd will endeavour to meet any delivery date quoted but delivery dates are given and intended as an estimate only. If there are any circumstances whatsoever which prevent or delay delivery, Denka U.K. Ltd shall not be bound to supply or make delivery of any goods ordered nor shall it be liable for any damage or consequential loss or in any other way for failure to supply or delay in delivery when so prevented or delayed.

Whilst we endeavour to ship all items for next day delivery as standard, there will be exceptions to this where an item is out of stock or if an item is made to order. You will be notified by email if an item on your order is out of stock at our earliest opportunity and we will provide a due date for the stock to be delivered with you.

For delivery costs, please ring the Denka U.K. Ltd sales office or see the current price list with delivery details. All goods must be inspected immediately on arrival. Under no circumstances shall Denka U.K. Ltd be liable for damage to or from a customer unless Dental Express is notified within three days of receipt of the goods or in the case of non-delivery unless notice is given within seven days of the due date of arrival.

 

Returned Goods/Refunds

Denka U.K. Ltd will not accept the return of goods for any reason unless prior agreement has been received from Denka U.K. Ltd. Unless in the case of damaged or faulty goods all goods returned for whatever reason must be in a resalable condition as deemed by Denka U.K. Ltd. Collection will be made only with a valid collection note. Unless in the case of incorrect delivery a fee will be charged if collection is required. Alternatively, goods may be returned by the customer, however all goods must be received back within 21 days of the date of initial delivery to the Customer. We advise you to obtain proof of posting for items being returned by post. Returns received after 21 days from the date of invoice will incur a restocking charge to the value of 20% of the net price (as per invoice).

Orders for products of a Special-Order nature that are not regular stock lines cannot be returned if supplied correctly.

Anaesthetics and pharmaceuticals are non-returnable.

Refunds will not be issued without the prior agreement of Denka U.K. Ltd & will usually take the form of a credit note against your account.

 

TBR (dental implants) Returns Policy

All returned items must be unopened in their original packaging and in a resalable condition.

  • TBR items can be returned for a full credit within 30 days of delivery to customer.
  • TBR items can be returned to be exchanged for a like for like product or other TBR Implant product within 60 days of delivery to customer. (The exchange item must be of the same value as the returned item, if the exchange item is of higher value then the different will be charged to the customer).
  • TBR items cannot be returned for credit or exchange after 60 days of delivery to customer.
  • In the event of a suspected faulty TBR item, this should be reported to Denka UK Ltd and a TBR Incident Report Form must be filled in. This can be requested by calling 0800 7076212 or by emailing support@denkauk.com. Alternatively, you can download this form from the Denka UK Ltd website.

TBR items must be returned to Denka UK Ltd by the customer at their cost, we advise that proof of postage should be obtained.